Privacy policy

Last updated: August 24, 2026

At Babuco Athens, your privacy and personal data are of the utmost importance to us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices and rights you have regarding it.

What We Collect and Why

We only ask customers for the information necessary to fulfil and deliver their orders and to provide customer service. This typically includes:

  • Contact and shipping details β€” name, shipping and billing address, email address, and phone number (a valid phone number is required for DHL Express deliveries).
  • Order and payment information β€” the items purchased, order value, and payment confirmation. We do not store your full card details ourselves; payments are processed securely by Shopify and our payment providers.
  • Communications β€” any messages you send us for customer support, order changes, or general enquiries.
  • Personalisation details β€” if you order a custom or engraved piece, the text, letters, or instructions you provide for that personalisation.
  • Marketing preferences β€” your email address, but only if you have actively opted in to our mailing list.
  • Basic technical data β€” such as your IP address, browser type, and how you interact with our site, collected automatically through cookies and similar technologies (see "Cookies" below).

This information is used to: fulfil and ship your order, process payments, settle any disputes or claims, provide customer support, meet our legal and tax obligations, and β€” only with your consent β€” send you marketing emails about new pieces, offers, and updates.

Cookies and Similar Technologies

Like most online stores, our website (built on the Shopify platform) uses cookies and similar technologies to keep your cart working correctly, keep you signed in, remember your preferences, and understand how visitors use the site so we can improve it. Some cookies are essential for the store to function; others (such as analytics) are optional. You can control or disable non-essential cookies through your browser settings at any time.

How We Share Information

We do not sell your personal information, and we do not share it with third parties except where necessary to run our business and fulfil your order, including with:

  • Shopify, our e-commerce platform provider, which hosts our store and processes orders on our behalf;
  • Payment processors, to securely process your payment;
  • Shipping and delivery carriers (including DHL Express and other couriers), to deliver your order;
  • Email/marketing service providers, only if you have opted in to receive marketing from us; and
  • Government or legal authorities, where required by law, to resolve disputes, or to enforce our policies.

International Orders, Customs, and Duties

We ship internationally. Depending on your country, your order may be subject to import duties, customs fees, or taxes imposed by your local authorities upon arrival. These charges are the responsibility of the buyer and are not included in our product prices or shipping costs. We are not responsible for delays caused by customs processing in your country.

Data Retention

We keep your personal information only for as long as needed to fulfil the purposes described in this policy β€” generally for the duration of our customer relationship, plus any additional period required to meet our legal, tax, accounting, or dispute-resolution obligations. Marketing data is kept until you unsubscribe or ask us to delete it.

Your Rights

Depending on where you live (including under the GDPR for customers in the EU/EEA/UK), you may have the right to:

  • Request access to the personal information we hold about you;
  • Request correction of inaccurate or incomplete information;
  • Request deletion of your personal information, subject to our legal and accounting obligations;
  • Object to or restrict certain processing of your information;
  • Withdraw consent to marketing at any time β€” every marketing email includes an unsubscribe link, or you can simply let us know; and
  • Lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us using the details below.

Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our store is not directed at children, and we do not knowingly collect personal information from anyone under the age of 16. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at support@babuco-athens.com, or via our store's contact page.