How long will it take to receive my order?

Every piece is handcrafted to order in our Athens workshop, so please allow 3–5 business days to prepare your order before it ships (personalized or engraved pieces take the same amount of time).Once shipped, delivery takes:- Standard shipping: 5–10 business days- DHL Express: 2–4 business daysSo in total, expect about 8–15 business days with Standard shipping, or 5–9 business days with DHL Express, from order date to delivery — depending on your location and the shipping option you choose at checkout.Every order ships with tracking, and you'll receive a tracking link by email as soon as it's dispatched. For orders outside the EU, we cover all import duties and taxes, so the price you pay at checkout is final. These timeframes are estimates — international customs processing can occasionally add extra time beyond our control.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Do you offer free shipping?

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

What is your return policy?

We accept returns within 14 days of delivery, in line with EU consumer regulations. To be eligible for a refund, the item must be returned in its original packaging, in unused and undamaged condition, along with your original proof of purchase.Personalized or engraved pieces are made to your specification and are excluded from this right of return, as permitted under EU consumer law for made-to-order goods — these items are final sale.Return shipping costs are the customer's responsibility. Once we've received and inspected the returned item, we'll issue your refund.

Can I exchange an item?

We don't currently offer a separate formal exchange process — but if you need a different size or option, contact us and we'll do our best to help, especially for sizing issues on rings and chains. For a standard exchange, the simplest path is to return your original item for a refund (within 14 days, following our Refund Policy — personalized/engraved pieces excluded) and place a new order for the item you'd prefer.

Can I cancel or change my order?

Because every piece is handmade to order, please review your order carefully before submitting — we may not be able to accommodate cancellation or change requests once an order has been accepted and production has begun. If you need to cancel or change something (size, engraving text, shipping address), contact us as soon as possible after ordering — the sooner you reach out, the more likely we can catch it before your piece goes into production.Please also double-check your shipping address at checkout: once a parcel has been dispatched, we're not able to redirect it, and re-shipping to a corrected address after a failed delivery may incur an additional shipping charge.

What payment methods do you accept?

We accept all major credit and debit cards — Visa, Mastercard, American Express, Maestro, and UnionPay — as well as fast checkout options including Apple Pay, Google Pay, and Shop Pay. We also support Klarna (buy now, pay later), plus regional payment methods including Bancontact, BLIK, and MobilePay. All payments are processed securely at checkout.

Do you accept store credit?

We don't currently offer store credit. Refunds for eligible returns are issued to your original payment method once we've received and approved the returned item.